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Who We Serve


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Who We Serve – Inpatient Service Delivery

2010 Inpatient Admissions Sorted by Age Range (n = 372)
Pie Chart Approximates as follows: 0-2 Years Purple 66% 3-5 Years Orange 8% 6-12 Years Yellow 11% 13-17 Years Blue 10% 18 Years and Older Pink 5%

2010 Five Most Common Inpatient Diagnoses (n = 372)
Pie Chart Approximates as follows: Rehabilitation Diagnoses Purple 14% Perinatal Chronic Respiratory Disease Orange 13% Feeding Problems Beige 5% Failure to Thrive Blue 5% Other Lung Diseases Yellow 3% All Others Pink 60%


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Outcomes of Care – Inpatient Service Delivery

Where Our Inpatients Go Upon Discharge from The HSC Pediatric Center? (2010 n = 370)

Given the medically complex population of children that we serve, some children may occasionally need to return to a higher level of patient care. Many of these children return to The HSC Pediatric Center following this temporary discharge to an acute care setting.
Pie Chart Approximates as follows: Home/Community Purple 64% Acute Home Setting Orange 34% Other Yellow 2%


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Family Satisfaction with Inpatient Service Delivery

HealthStream® Family Satisfaction Surveys
HealthStream® is an objective external vendor that we hire to serve as our partner in assessing patient and family satisfaction with care provided while an inpatient at The HSC Pediatric Center (HSCPC). This important feedback is used by the HSCPC staff to help create a safe, healthy and happy environment for our children and their families as well as to improve our clinical and business outcomes.

Overall Family Satisfaction with Inpatient Service Delivery over Time
This is a measure of the percentage of our inpatient families who stated that they were “Completely Satisfied, Very Satisfied or Satisfied” with the care their child received while an inpatient at HSCPC
Bar Chart Approximates as follows: CY 2006 Red Goal 90% or greater CY 2007 Red Goal 90% or greater CY 2008 Red Goal 90% or greater CY 2009 Red Goal 90% or greater CY 2010 Red Goal 90% or greater CY 2006 91% of Satisfied Families CY 2007 95% of Satisfied Families CY 2008 96% of Satisfied Families CY 2009 95% of Satisfied Families CY 2010 93% of Satisfied Families

A Look at Five Top Predictors of Patient Satisfaction over Time

This is a measure of patient and family satisfaction with several key indicators over the past five calendar years. (CY 2006 – CY 2010)

Positive results will range from a score of 3.50 (Satisfied) to 5.00 (Completely Satisfied)
Bar Chart Approximates as follows: CY 2006 How quickly the nurses responded to requests Blue 3.8% CY 2007 How quickly the nurses responded to requests Blue 3.7% CY 2008 How quickly the nurses responded to requests Blue 3.9% CY 2009 How quickly the nurses responded to requests Blue 4.0% CY 2010 How quickly the nurses responded to requests Blue 3.8% CY 2006 The kindness and compassion shown by the nurses Red 4.1% CY 2007 The kindness and compassion shown by the nurses Red 4.0% CY 2008 The kindness and compassion shown by the nurses Red 4.2% CY 2009 The kindness and compassion shown by the nurses Red 4.1% CY 2010 The kindness and compassion shown by the nurses Red 4.1% CY 2006 How well the nurses anticipated your child's needs Brown 4.2% CY 2007 How well the nurses anticipated your child's needs Brown 4.1% CY 2008 How well the nurses anticipated your child's needs Brown 4.2% CY 2009 How well the nurses anticipated your child's needs Brown 4.2% CY 2010 How well the nurses anticipated your child's needs Brown 4.0% CY 2006 How well your child's pain was managed or controlled Green 4.2% CY 2007 How well your child's pain was managed or controlled Green 4.0% CY 2008 How well your child's pain was managed or controlled Green 4.2% CY 2009 How well your child's pain was managed or controlled Green 4.4% CY 2010 How well your child's pain was managed or controlled Green 4.2% CY 2006 The overall quality of care provided by the doctor and/or nurse practitioner Maroon 3.9% CY 2007 The overall quality of care provided by the doctor and/or nurse practitioner Maroon 3.9% CY 2008 The overall quality of care provided by the doctor and/or nurse practitioner Maroon 4.1% CY 2009 The overall quality of care provided by the doctor and/or nurse practitioner Maroon 4.0% CY 2010 The overall quality of care provided by the doctor and/or nurse practitioner Maroon 4.0% CY 2006 Goal = Score of 3.50 or greater Dark Maroon 35.% CY 2007 Goal = Score of 3.50 or greater Dark Maroon 35.% CY 2008 Goal = Score of 3.50 or greater Dark Maroon 35.% CY 2009 Goal = Score of 3.50 or greater Dark Maroon 35.% CY 2010 Goal = Score of 3.50 or greater Dark Maroon 35.%