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Patient Rights

Everyone has a role in making health care safe. That includes doctors, health care executives, nurses and many health care technicians. Health care organizations all across the country are working to make health care safe. As a patient, you can make your care safer by being an active, involved and informed member of your health care team.

An Institute of Medicine (IOM) report says that medical mistakes are a serious problem in the health care system. The IOM says that public awareness of the problem is an important step in making things better.

The "Speak Up" program is sponsored by the Joint Commission®. They agree that patients should be involved in their health care. This program gives simple advice on how you can help make health care a good experience. Research shows that patients who take part in decisions about their own health care are more likely to get better faster. To help prevent health care mistakes, patients are urged to "Speak Up." Efforts to increase patient awareness and involvement are also supported by the Centers for Medicare and Medicaid Services. Please click on link below to access "Speak Up" videos.
"Speak Up" videos

Please click below to access our "Kids Rights" at The HSC Pediatric Center.
Kids Rights - opens PDF

To contact us regarding your concerns, complaints or compliments, please call our Speak-Up Hotline toll free at 1-866-566-3462 or our Family Advocate at 202-635-6155. If you are in the hospital visiting a patient, please dial Extension 6155 to reach our Family Advocate.

You also have the right to call The Joint Commission® at 1-800-994-6610 if you believe your quality of patient care concerns have not been addressed and resolved by The HSC Pediatric Center staff and leadership.
You can learn more about The HSC Pediatric Center by viewing a current Quality Report on The Joint Commission® website. Please visit To obtain a hard copy of the report, contact The Joint Commission® Customer Service Center, 1-630-792-5800 or write to them at:
Customer Service Center
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181